We did not sign any documents talking about refund terms. Click on the File a Chargeback option. I decided to use my debit card. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. I’ve never done it before and don’t want to go overboard/underboard, and am not sure what to include. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. Don't let them run the clock out on you. Almost all platforms are vulnerable to chargebacks, because it’s not the. The value of the chargeback was just over £12,000. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. At one point I was at a 7% chargeback ratio. Local sites won't let you buy wholesale. Screw the scammers (sellers/merchants). View community ranking In the Top 10% of largest communities on Reddit. The Dreaded Chargeback. blaze1234 • 2 yr. They have a Shopify plugin as well. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Yes it's normal, different things can trigger fraud filters and such. That really sucks that you lost $5K and a full year of time wasted on this mess. •. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. There is NO need for a cancellation of the chargeback at this point. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. Looks like u/zarx called this one correctly. Update: REFUND DENIED! The Alibaba refund claim response is below. This a common M. Always get it inspected if it is a large $ shipment. Generally, chargebacks occur between a merchant and a. Make a small order to check it out, the make a bigger order if the are satisfied. 1. Supplied parts (cheap crappy knockoffs) to be installed. Bank will investigate (and if required, will contact cardholder for additional info) to determine if a chargeback can be made. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. I_Ron_Butterfly. Scummy merchants know this and will thus pull tricks like this. 5. One is section 75 of the consumer credit act and the other is chargeback on a Debit card payment. It depends when the owner of the credit card notices the bad charge, and how long it takes for them to notify the bank, and how long the bank decides to take to perform the chargeback. If the customer does not make a full attempt, the chargeback is not valid. the merchandise must be shipped to the actual verified billing address of the customers credit card. It’s going to cost over $2k to send back. If the tracking# was uploaded into the PayPal transaction at the time of the sale, it remains "trackable" for exactly 6 months. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. There was a lot of inquiry into the process and logistics. After a couple of weeks or so the dispute will be settled and you'll get your money back. ago. Here is what you need to know to win CBs when you get them. ago. Alibaba TA order not received for over 1 year. I was unaware that the chargeback would lock my account and I needed access to be able to buy/sell/trade my account. The payment was made on 30th of January and they Shipped it on 13th of February. Here are some of the top ways that ecommerce retailers can prevent chargeback fraud: 1. In short, the customer is usually going to win a charge back for a card not preset transaction. • 1 yr. 10. Chargebacks are a danger to anyone who accepts payments online. Just an FYI if you want to source some GPU's from Alibaba. "The chargeback process, as outlined under US law, applies only to payment card transactions. Nov. There are several different types of. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. Hey all. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Even though I've presented a written document. Shopify are very good at making the process to fight a charge back easy. Alibaba customer. Just be sure your buyer is aware you'll require a signature. 1:03. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. From your computer: 1. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. The expected delivery date. You can asked them to or you remove the card used to charge the Klarna payment. Just choose a signficant over-promise and you should be okay. We have never lost a “unacceptable” product chargeback due to this set up. I totally get it the feeling. PSA: do not do a chargeback with your bank for purchase protection. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). My worry is that I file the chargeback, *then* they decide to schedule us for a followup. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". An online shop with your company logo (website and app). 11. Posted by. I'm not so sure about the 90 day limit though, make sure that's right. Every payment you make through Alibaba. American Express, a leading financial institution, offers a wide range of services including credit, debit, and charge cards, complemented by various travel-related services. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. At one point I was at a 7% chargeback ratio. Just because the banks filed disputes and awarded them doesn't mean PayPal can just charge back without their own investigation. Essentially they review all your transactions and will give an “approved” or “declined” decision. Use PayPal for payments up to around $2000, then start wiring from bank accounts. If you refund the payment, the charge back is void. 00, and that until I pay that amount I will not be able. It could be fair to consider a dispute as the first stage in the chargeback process. Provide the details of the bank you’re using. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. First chargeback. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. com buyers are from more than 200+ countries and regions. Alibaba (BABA-1. Great reach expansion: Alibaba. When I dropped off my car I showed them my prepaid receipt, I handed them my car key, and they told me I was good to go. com. Everything was great at the beginning, seller was friendly and communicative. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. We have never lost a “unacceptable” product chargeback due to this set up. Once your dispute has been officially lodge, the Dispute Claim department usually take about 4 days to verify your claim. I'm a first time buyer and bought a bunch of products worth around $4000. Despite a very high chargeback rate, these same websites have existed for years. Unfortunately adidas won’t do anything and tell you to work with fed ex. The case with PayPal was closed on December 15th, 2022. You have a legally binding contract with the seller, if they breach the contract, enforce your. , an s19 goes for $10k, NOT $1k that is found on Alibaba. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. It should only be a last resort and if you don't want your account back. Got my money back through credit card chargeback. I liked that method because it offered me potential fraud/chargeback coverage. The chargeback will force them to act. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. It has nothing to do with Shopify. Hello everyone I really need some help with this. Only someone who works in a dispute department can process a chargeback. Ryenfresco. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow. They’re legit most of the times. Our supplier is refusing to refund us unless we send items back. Type "seller support" in your search bar on seller central home page and work from there. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. Vet your supplier first before sending any money. How does amex take care of these matters? If they did a chargeback then it would typically go under investigation. 3. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. 00. You almost definitely won't need to provide any evidence; AG is going to receive so many chargebacks (if they haven't already) in the near future that the banks are going to eventually have them flagged in their systems. I've done it successfully. I suspect also since Alibaba is the entity that funds the chargeback now that it was. Man_of_the_Rain • twitch. There are two different things here. Follow best practices for card-not-present transactions. Thanks heaps!! Was the order on Dec 17th, 22 gone. MOQ is 12. View community ranking In the Top 10% of largest communities on Reddit. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. In my favor, I got a full refund . You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. I will share the process that I took in. sixthandelm. 00 to put it on their letterhead. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . A lot of laziness and bad workers can extend this months before a chargeback appears. This is a friendly reminder that r/smallbusiness is a question and answer subreddit. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. Sorry, we have detected unusual traffic from. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. It's not you. I purchased eight customized bobbleheads made to look like my friends. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. Touchgrasseatass • 1 yr. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. . Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. The Stakes: A compelling rebuttal letter will make or break your representment. Timing a charge back disputes a transaction (and undoes a transaction) but it does not determine who is legally liable for an expense. Give the seller a one star review and most importantly mention the denied refund. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. Thank you. When they arrived, they had stains all over them and were completely different than the samples we received. The fee for this is on the order of $250, and the arbitration loser is then obligated to pay the costs of the arbitration. Most importantly, it will not affect your cancellation rate. They will take the money out of your account and you have to prove you did everything right to get it back. Offline order disputes. Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. I'm out 1600$. Especially going into this time of the year when sales are up and it’s not your “regular” customers. . However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. My payment processors haves saved me and my business. We would like to show you a description here but the site won’t allow us. 4. I've performed a CC transaction and immediately the supplier. They can try to contest it but since they haven't shipped, they don't have a table leg to stand on. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Trade assurance definitely seems to be a sham. 15. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. " In this context, the word dispute. This morning I received a chargeback from possibly the worst customer I have ever had. Join for free Messages Orders Help with defective/damaged Alibaba order. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Business, Economics, and Finance. This is Visa's Rule 53: "In order for Visa chargeback reason code 53 to be valid, the customer must make a legitimate attempt to either return the merchandise or cancel the service. Should I tell them to not bother shipping it and wait for what Alibaba. The invoice said “bobbleheads”. Chargeblast. Keep it short (get to the point, quickly). To prevent chargebacks from happening, you must know how chargebacks work and take steps to prevent them. I filed a chargeback with my CC. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. They charge 5% to 10% of the total amount. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. I filed a chargeback with my CC. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. . I provided my bank with a copy of the invoice and that was about it. 3. (Linking a bank account to paypal is a bad idea, in general. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. I don't know what will happen. Refund Process on Alibaba. I'd advise trying to go down the chargeback route if you paid with a credit card. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing. 23. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. • 2 yr. If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. Chargeback advice. What you're describing is a scam They donate $100, try to get it back from you directly. Hi, I was wondering if anyone can offer some advice please. You cannot process a chargeback. They call the bank and say they didn’t but those. Google, along with most other companies, do not take chargebacks lightly. ago. Your online shop translated into 17 languages. $2,000 Fraud Chargeback. 75 - 150 comment karma. So I paid, a few days later tracking ID was provided and I was happy that it worked. It sounds like you're concerned with quality, which is a perfectly acceptable reason to chargeback. After 4weeks of dispute, uploading evidences and all, the battle is lost. It should be illegal to ban a customer for a chargeback when it is in their favor. Alibaba refused to refund me the full amount. With Direct Checkout, the transactions go through Etsy's merchant accounts and PayPal, so chargeback fees. So understand, it's not a step in resolution, it's an angry divorce. Contact your credit card issuer and provide this information: A detailed description of what you ordered. It could be fair to consider a dispute as the first stage in the chargeback process. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. com , and who accepted credit card payments for minimum orders of 10. ago. I called my bank to request a chargeback, gave them all the info, I know I have a good case. Just an FYI if you want to source some GPU's from Alibaba. Twitch Donation Chargeback. AlbaTejas • 4 min. 57. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. Wrap everything up by answering several. And if, after carefully checking the bank statement or bill, you still. Tried to prove it wasn’t us from our AMEX card but they don’t understand. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. If you've received a trade dispute from an Alibaba. Save up for physical stock (not from AliExpress) before starting if you really need to. The price is USD489 include shipping in our alibaba store . You should be able to contact customer support for your region and receive help. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. Zelle does not officially, but yes. They have not been very responsive. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. Yes chargebacks are bad and could get your account banned. So I then searched online all over reddit and came to the conclusion that talking to my bank and requesting a chargeback was the best way which they did in under a week of speaking to them. The only people who win out of chargebacks are the card issuers and fraudsters. I don't recommend you sharing this item asin online because everyone would jump on the listing. If the dispute is valid, you will be asked to respond with your side within 5 days. I paid via trade assurance and opened a dispute in April 2022 which is still open. Ridiculous decision on Alibaba's dispute. I paid via trade assurance and opened a dispute in April 2022 which is still open. No complete revocation of the ID itself took place back then. It doesn't extend to bank transfers. That's literally what every one on Amazon does. They cost me about $40 each through AliBaba. com trade partner, our security team has already begun processing your case. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. Yes, you will get your money back, but you will absolutely get your Google account severely restricted (with the inability to pay) or even closed. Not quite. If you look up Regulation Z (credit card)or E (debit) chargeback reason codes you can see exactly what you need to provide to win a dispute. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Ask the company if it will reverse the charge. Thanks heaps!! Was the order on Dec 17th, 22 gone. Duplicate charge. Add a screenshot of service documentation. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. Also it may affect other amazon properties like audible, alexa, ring and more. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. The can, and probably will, block your account until the debit is paid, or permanently. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. This will not only affect products coming from China, but also from the other countries outside the European. In a given year, 4-8 disputes on 5,000-6,000 transactions. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your chargeback will get rejected. Yeah. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. You have to pay them the amount you stole from them. Although CC's and PayPal may be. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. But then we'll see about the chargeback. Alibaba have trade assurance, therefore I used this to pay for the order. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. Once the refund has been issued, then you can let your CC know that you've been refunded. First, reach out to the company that sold the product or service to you. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. That really sucks that you lost $5K and a full year of time wasted on this mess. Maybe the product you received was defective or you didn’t receive what you ordered. Try re-opening it or appealing. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. Alibaba. com. Open a dispute and select something like, received wrong or faulty item. ago. If you've received a trade dispute from an Alibaba. yes, when you apply for a refund, Alibaba will not refund the transaction fee, they will charge alibaba handling fee. And yes, they're going to side with their customer the vast majority of the time. Doubtful with Amazon. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Depending on the setup, the procedure looks very different. Coinbase had a lot of time to work with me but instead, their customer service didn't really seem to care (were very rude on the phone and email messages just copied and pasted auto responses). PayPal will ask you to give evidence that they received the item. 2. ago. It’s going to cost over $2k to send back. Join for free Messages OrdersErikMalik. Update: REFUND DENIED! The Alibaba refund claim response is below. So you will just look like you bought the watch and took the money back. ) you can just buy them off Alibaba in bulk. Once the process is finished, DoNotPay will do the rest. With each chargeback the issuer selects and submits a numeric reason code. I won a charge back case on paypal. G) DiSpute raised again. Retailers reported a surge in chargebacks following a 2015 behind-the-scenes change related to the new security chips in credit cards that shifted liability for in-person fraudulent purchases from. Open a Dispute. The pop up shop has been going for a month and a half and today's the last day. . In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. Still, others use the two terms interchangeably. Vendor harassing me over chargeback dispute. 5. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account. The merchant can decide to dispute the chargeback or accept it. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. This. 9K. The price is USD489 include shipping in our alibaba store . ago. Alibaba (BABA 0. Another successful Amex dispute story. Paying through Alibaba with Trade Assurance helps (a very small amount), at least it will get the (legit) seller's attention. It is a big joke. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. My account was hacked and someone made an order to Singapore then opened a chargeback. Therefore, if you believe a payment is fraudulent, refund it. It seems to me that this is a very low number for an e-commerce B2B-focused site, and I wonder if I contact a seller. From there support can help you refund the unwanted charge. My funds were immediately returned back to me by my bank, and then I got a letter in the mail stating that the merchant would be notified and that they may choose to fight it. Alibaba said in a statement that the move is “designed to unlock shareholder value and. The package kept getting "updates," for the next week, but stayed in the same distribution center. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. Alibaba refund system is a joke and placing orders with new suppliers can feel like a gamble. But no refund! : r/Alibaba. Amex did the chargeback, and a month later Iberia "won" and Amex reversed the chargeback. Some Disputes are completed without a chargeback. Skuggbane. "Tebex Chargeback Question. Stop by a few days later again and pick up a copy of the report. The transaction fee is alibaba themselves taking their cut. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. I asked Google to refund it within a day of it posting to my account and the Google rep refused. 8. Usually a cc chargeback is used because you did not receive the product or service you paid for. It won't have any affect on your credit score or history. And the evidence here is not that clear. Article 3 If the Buyer and the Seller otherwise agree upon the rules for handling the. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. This is also why many merchants will not actually charge your card until they ship. Viator and Capital One also seem to be partnered in some. Thanks, I think this one is a grey area because we can't get them to schedule anything. Hi, I was wondering if anyone can offer some advice please. Only the quotation. Specify the merchant and provide information about the transaction you want to dispute. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. Completely glued on. Try to avoid charge backs at all costs. wessneijder • • 6 yr.